The type of software that allows remote access to another computer is called remote desktop software. This software enables users to connect to a computer from a distant location, viewing and controlling its desktop interface as if they were sitting in front of it. Examples include TeamViewer and Remote Desktop Protocol (RDP). Remote access is essential for IT support, allowing technicians to troubleshoot and resolve issues without being physically present. It also facilitates remote work by enabling users to access files and applications from different locations seamlessly.