The technology commonly utilized for managing customer interactions is Customer Relationship Management (CRM) systems. CRM software enables organizations to consolidate customer information, track interactions, manage sales leads, and analyze customer behavior efficiently. These systems help businesses cultivate strong relationships with customers by providing insights into preferences and communication history, facilitating personalized interactions. CRM solutions enhance customer service, drive sales, and streamline marketing efforts by enabling better understanding of customer needs. They are essential tools for businesses seeking to improve customer retention and satisfaction through effective management of their customer engagements.