Artificial intelligence is increasingly used in automated customer service to improve response times and customer satisfaction. AI technologies, such as chatbots and virtual assistants, can handle a variety of queries, providing instant responses to common issues or guiding customers through processes. By leveraging natural language processing and machine learning, these systems learn from interactions and continuously improve their effectiveness. This allows organizations to offer 24/7 support and free up human agents to handle more complex inquiries, enhancing overall efficiency.