"Incident management" in IT refers to the process of identifying, managing, and resolving incidents that disrupt normal service operations. This process includes tracking incidents, categorizing them, and prioritizing responses to minimize impact on business operations. An effective incident management system aims to restore services promptly while ensuring transparent communication with affected stakeholders. By following a structured approach, organizations can improve response times, reduce the recurrence of incidents, and enhance overall service quality, leading to better user satisfaction and operational efficiency.