An ombudsman serves as a crucial institution in politics by acting as a mediator between the government and the public. The role typically involves investigating complaints regarding governmental actions and ensuring accountability within public services. By addressing citizens' grievances, an ombudsman can enhance transparency and promote fair treatment. This role is especially important in maintaining public trust in governmental processes, as it provides citizens with a channel to voice concerns without fear of retribution. Ultimately, the ombudsman contributes to greater democratic governance by ensuring that governmental entities remain responsive to the needs of the populace.